Holonics Inc.

EXPERIENCE

DATA GOVERNANCE FOR CLIENT DATA

Project at a Glance

Holonics developed a data governance framework and roadmap for a federal government department that was facing major data discrepancy problems. The framework was then applied to one major business domain: client data. A key aspect of implementing governance for the “client” domain was the development a central repository of tombstone data about this organization’s clients.  As a department that delivers many programs and services to Canadian individuals and organizations, it was keenly interested in developing a consistent and accurate view of its clients.

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Background

The department was encountering significant problems with their data and senior management recognized the importance of quality data to effective decision-making. Problems ranged from inconsistent management reports going to senior management to the inability to find documents and previous data used as source to make critical decisions Faced with these issues, the department commissioned Holonics to conduct a study into data management across the department.  Holonics consultants developed a pragmatic plan of attack to address opportunities within available resources and aligned with the department’s business priorities. Strategic actions included the development of a data governance framework and addressing the management of key common data used across the department.

Engagement Detail

Holonics developed a department-wide data governance model that defined the governance structure and the processes and roles within that structure.  As a first test of the model, the department chose to address client reference data as it was spread across multiple applications in the department and required a level of integration that was not in place at the time. Holonics consultants implemented the governance model previously defined, involving both business and technical representatives from each business area managing client data. As part of the governance process, a number of key policies were agreed upon regarding the management of client data. As a related initiative, business and technical requirements for a client master data management solution were defined with the objective of procuring a commercial tool.

Benefits

The client realized the following benefits from this engagement:

  • Business and technical staff from different business areas started to collaborate to improve the management of client data in each of their areas and department-wide
  • A model was now in place to replicate the governance process to other data domains
  • The department was ready to proceed with the procurement of an MDM tool with a set of pragmatic business and technical requirements